EQUIP24 Frequently Asked Questions

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Q. ARE ONLINE PAYMENT SECURE?

Online payments are processed securely by Stripe. Mastercard and Visa are accepted. EQUIP does not store or have access to your credit card details.

Q. HOW WILL I GET CONFIRMATION OF MY REGISTRATION?

You will receive an instant confirmation email from us upon completion of your purchase. This email contains access details for EQUIP24 resources and streaming.

Q. WHAT IS YOUR REFUND POLICY?

We are unable to offer refunds for cancelled or unused registrations. You can transfer your registration to another person. We cannot offer refunds if you fail to access the content during the 'on demand' period (22 June - 29 July, 2024). You are responsible for testing the internet speed and audiovisual quality of your system at the location where you will be viewing. The minimum recommended download speed for smooth streaming is 2Mbps. 

Q. CAN I RECEIVE A DISCOUNTED REGISTRATION?

We understand that in these times, some women will be unable to afford the cost of a viewer licence. Please email us at enquiries@equip.org.au if you are facing financial hardship.

Q. WHEN DOES REGISTRATION CLOSE?

You can register for EQUIP24 until 4pm on Monday 29 July 2024. This is the final day that content is available for viewing on demand.

Q. WHO NEEDS TO REGISTER?

Each person who is watching EQUIP24 needs to register (even if you are watching at the same location). You can register multiple people within one transaction. Simply indicate the number of women and teens who will be viewing with you when prompted during the registration process.

Q. CAN I REGISTER FOR SOMEONE ELSE?

Yes! When prompted, simply indicate the number of viewers you are purchasing for.

Q. IS THERE A GROUP RATE?

We are pleased to offer a discounted rate of $20pp when registering 10+ women. You could pass this saving onto your group members, or put the savings towards the costs of running your event.

Q. CAN I ADD TO MY GROUP AFTER I’VE REGISTERED?

Yes! Simply follow the ‘Modify Registration’ instructions in your initial confirmation email. You can increase your group size and pay the difference at any point until 29 July. If you initially registered for a group of less than 10 but now found that your total numbers exceeds 10 people, you can even change to a group of 10+ to access the discount on already paid registrations.

Q. WHAT ABOUT TEENS?

Teens (girls in years 7-12) are able to view EQUIP24 for free. There is no limit to the number of free teens registrations. Please note that teens watch the same conference program as women.

Q. I REGISTERED FOR A GROUP. HOW DO THEY ACCESS THE CONFERENCE?

If you registered a group of women, you can share the conference with them by:

• Viewing the conference with them in the same location.

• Sharing your access details so they can access the conference page themselves. We recommend doing this even if viewing together so that they can interact with bonus resources provided on the conference page.

Q. WHAT DOES MY REGISTRATION INCLUDE?

You will have access to two sessions of EQUIP24. Each session runs for approximately 2 hours. These sessions will premiere live on 22 June from 10am-3pm and will be available on demand until 11:59pm on 29 July. You will also have access to exclusive resources we have prepared to support your EQUIP24 experience.

Q. HOW DO I ACCESS THE CONTENT?

Once you have registered, we will send you an email containing access details to a password protected page of our website. Here, you will be able to view the conference live on June 22 and on demand until July 29. You will also have access to accompanying resources.

Q. HOW DO I MAKE MY PAYMENT?

Online payments are processed securely by Stripe. Mastercard and Visa are accepted. EQUIP does not store or have access to your credit card details. Simply enter your credit card details on the payment page of the registration process and click the "Make Payment" button. Please note that your registration will not be complete until payment is made. 

Groups of 10+ may elect to pay via direct deposit. Please make your payment within 7 days using the details on your invoice.

Q. WHAT WILL MY CONTACT DETAILS BE USED FOR?

EQUIP collects personal information about you for the purposes of administering our events. We will use it to contact you in relation to events you are attending, and to occasionally inform you of future events that we believe you might be interested in. Should you receive a marketing email and find that you no longer want to receive this type of contact, you will have the option to ‘unsubscribe’ from future mailings. EQUIP will not pass your personal information on to any third party, except as necessary for the administration of our events.

Q. IS REGISTRATION AVAILABLE FOR INTERNATIONAL DELEGATES?

Due to music licensing regulations around streamed content, registration for EQUIP24 is limited to viewers in Australia and New Zealand. A conference download will be available for purchase by international viewers at some point after 29 July, pending licence negotiations. Thank you for your understanding of our desire to faithfully comply with music licensing laws.

Q. DO I NEED TO DOWNLOAD SPECIAL SOFTWARE TO VIEW THE EPISODES?

No, you do not need to download any software to view EQUIP24. When you register, you will be given access to a password-protected webpage. Here you will find all of the resources for the conference, including the episodes embedded onto our website.

Q. HOW DO THE LIVE ELEMENTS WORK?

While some of our conference is pre-recorded, other elements take place live to allow for viewer participation. These will take place on 22 June during the conference premiere. We will record the live elements so that they will be available for viewing alongside each episode during the remainder of the on demand period.

Q. WILL EQUIP24 BE TRANSLATED?

We are unable to provide AUSLAN or Mandarin interpretation for EQUIP24. Email enquiries@equip.org.au for a Chinese script of the talks, kindly translated by one of our delegates.

Q. WHAT TECHNOLOGY DO I NEED TO VIEW EQUIP24?

If you regularly stream, for example watching YouTube or Netflix, you should have no problems accessing EQUIP24. If you do encounter technical difficulties, you can try again at any time until 29 July 2024. You may wish to check your data plan, so that you don't get charged extra data usage after streaming the episodes. If you have a very fast internet connection and choose to watch HD quality video, you could use as much as 10GBs to watch the entire 5 hour conference. However, you may use as little as 4GBs to livestream the conference if you select to view a lower quality video stream.

We recommend having a minimum download speed of at least 2Mbps for smooth livestream playback.

Q. CAN I WATCH THE LIVE PREMIERE AT MY OWN PACE?

Yes! Once the premiere begins, you can play, pause, resume, and rewind as you please. This means that groups viewing in different time zones or using their own timing have the flexibility to do what works for them.

Q. CAN YOU GIVE INSTRUCTIONS FOR VIEWING ON A PARTICULAR DEVICE?

Our delegates will access EQUIP24 using many different devices and set ups depending on their unique situations. As long as your device can access a webpage and play an embedded video, you should have no trouble viewing the stream. Please consult manufacturer instructions for your device if you are unsure how to do this.